At CrownShop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review the following policy to understand your rights and obligations regarding refunds and returns.
1. Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We only accept returns for items that are in their original condition, unused, and with all original tags and packaging intact. Certain products, such as perishable goods, personalized items, and digital downloads, are exempt from being returned.
2. Initiation of Return
To initiate a return, please contact our customer support team at crownshoporg@gmail.com within 30 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide you with a return authorization if your return is eligible.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received by us safely.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team. We will assist you in processing an exchange based on product availability and any price differences.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at kumarharshit942@gmail.com. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
7. Contact Information
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact our customer support team at kumarharshit942@gmail.com. We are here to assist you and ensure that your shopping experience with CrownShop is enjoyable and hassle-free.
8. Changes to this Policy
CrownShop reserves the right to modify or update this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our current practices.